Shipping & Delivery
Delivery information
All orders are delivered exclusively within Switzerland. We partner with La Poste and DHL to provide you with the best possible service.
Delivery time
5 – 10business days
May vary depending on the product
Delivery zone
Switzerland
Exclusively within Switzerland
Shipping costs
Variable
Based on order amount and membership status
Notifications
Regular updates on order status and delivery tracking
Order tracking
After placing your order, you will receive regular email notifications on the progress of your delivery. We will keep you informed at every step — from confirmation to delivery at your address.
Shipping costs
Shipping costs vary depending on the order amount and the customer's membership status. As a PRYVE member, you benefit from preferential delivery conditions. All applicable costs are transparently displayed during the ordering process, before you confirm your payment.
Returns & Exchanges
Returns are not accepted except in cases of force majeure or defective products. This operating model allows us to offer our customers the best prices and the best service on their favourite products. If you have an issue with your order, please contact us via the contact form.